Brizop AI Commerce Operating System
Last updated: May 2026
In these Terms, the following definitions apply:
2.1 By creating an Account, submitting a contact form, accessing the Service, or otherwise indicating acceptance, you agree to be bound by these Terms.
2.2 If you are entering into these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.
2.3 If you do not agree with any part of these Terms, you must not use the Service.
2.4 These Terms supersede any previous agreements, representations, or understandings relating to the Service.
3.1 Brizop provides an AI-powered commerce operating system comprising point-of-sale (POS), dynamic pricing, inventory management, delivery routing, analytics dashboard, and optional Add-ons (the "Service").
3.2 We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription Term, subject to these Terms.
3.3 We reserve the right to modify, suspend, or discontinue features of the Service with reasonable notice (or immediately where required for security, legal compliance, or operational integrity).
3.4 The Service is provided on a commercial basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We will use commercially reasonable efforts to maintain availability, subject to scheduled maintenance and Force Majeure Events.
4.1 You must provide accurate, complete, and current information when creating an Account and keep this information up to date.
4.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
4.3 You must notify us immediately of any unauthorised use of your Account or any security breach.
4.4 We reserve the right to suspend or terminate your Account if we reasonably believe there has been a breach of security or these Terms.
4.5 You may not create multiple Accounts for the purpose of avoiding subscription fees or evaluation periods.
5.1.1 The Service is offered on a monthly subscription basis at the Fees published on our website, plus any selected Add-ons. All Fees are exclusive of VAT (where applicable).
5.1.2 We may introduce new plans or modify existing plans with 30 days' notice. Existing subscribers may retain their current plan terms until the end of their current Subscription Term.
5.2.1 Fees are billed monthly in advance and are due on the first day of each billing period.
5.2.2 Payment is processed through our PCI-compliant payment processor. You authorise us (or our processor) to charge your provided payment method on the due date.
5.2.3 If payment fails, we will notify you and provide 7 days to remedy. If payment remains unpaid after 7 days, we may suspend access to the Service until payment is received.
5.2.4 Late payments may incur interest at 4% per annum above the Bank of England base rate, calculated daily.
5.3.1 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No pro-rata refunds are provided for partial months.
5.3.2 If you cancel during a free trial or introductory period, you will not be charged provided you cancel before the trial ends.
5.3.3 We offer a 14-day cooling-off period for new subscriptions (in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). You may cancel within 14 days of initial sign-up for a full refund, provided you have not accessed the Service more than necessary to verify its functionality.
5.3.4 No refunds are provided for Add-ons once activated, unless the Add-on is defective or materially non-functional.
5.4.1 We may increase Fees with 30 days' written notice. If you do not agree to the price increase, you may cancel your subscription before the change takes effect.
5.4.2 Price changes do not apply during an active fixed-term commitment unless otherwise agreed.
6.1 The Service incorporates AI and machine learning models that generate outputs including pricing recommendations, inventory forecasts, and automation decisions.
6.2 AI outputs are provided as recommendations and tools to assist human decision-making. They do not constitute professional advice (financial, legal, or otherwise).
6.3 AI models may produce inaccurate, incomplete, or inappropriate outputs. You must independently verify critical AI-generated decisions before acting on them.
6.4 You retain full responsibility for all decisions made using the Service, including compliance with applicable laws and regulations.
6.5 We may log de-identified AI interactions for model improvement, safety auditing, and quality assurance. You may opt out of training use by contacting us (this will not affect your ability to use the Service).
6.6 We implement safeguards to reduce harmful, biased, or inappropriate AI outputs, but we do not guarantee that all outputs will be error-free or appropriate for your specific context.
7.1 You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
7.2 You must not:
7.3 We reserve the right to investigate suspected violations and to take appropriate action, including account suspension, termination, and reporting to law enforcement.
8.1 You retain all ownership and rights to your Customer Data. We do not claim ownership of your Customer Data.
8.2 You grant us a limited licence to access, use, and process your Customer Data solely to provide the Service, including for AI model inference.
8.3 You are responsible for ensuring that your collection, processing, and provision of Customer Data complies with all applicable Data Protection Legislation.
8.4 We process your Customer Data as a data processor under your instructions, as described in our separate Data Processing Agreement (DPA), which forms part of these Terms.
8.5 We implement appropriate technical and organisational security measures to protect your Customer Data, as described in our Privacy Policy.
8.6 We will notify you without undue delay upon becoming aware of a personal data breach affecting your Customer Data.
8.7 Upon termination of your Account, we will delete your Customer Data within 90 days, subject to legal retention obligations. You may request an export of your Customer Data before deletion.
8.8 Our Privacy Policy (privacy.html) and Cookie Policy (cookie-policy.html) explain how we handle personal data. By using the Service, you agree to the practices described in those policies.
9.1 As between you and us, we own all right, title, and interest in and to the Service, including all software, code, algorithms, AI models, APIs, user interfaces, branding, trade marks, and related Intellectual Property Rights.
9.2 Except for the limited right to use the Service granted in Section 3, nothing in these Terms transfers any Intellectual Property Rights to you.
9.3 You may provide feedback or suggestions about the Service. We may use any such feedback without obligation to you.
9.4 If you use the White Label Reseller Add-on, you may brand the Service with your own branding within the scope of that Add-on. All underlying Brizop Intellectual Property Rights remain with us.
9.5 You must not remove, alter, or obscure any copyright, trade mark, or other proprietary notices on the Service.
10.1 Each party agrees to maintain the confidentiality of the other's Confidential Information and not to disclose it to any third party without prior written consent, except as necessary to perform its obligations under these Terms.
10.2 Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) was known to the receiving party before disclosure; (c) is independently developed; or (d) is required to be disclosed by law or regulatory authority.
10.3 This obligation survives termination of these Terms for 5 years.
11.1 Where we process personal data on your behalf as a data processor, the terms of our DPA apply. The DPA is available on request from privacy@brizop.com.
11.2 By using the Service, you are deemed to have accepted the DPA terms. If you require a signed copy, please contact us.
12.1 Each party warrants that it has the authority to enter into these Terms.
12.2 We warrant that the Service will be provided with reasonable skill and care, in accordance with the specifications published on our website.
12.3 Disclaimer: EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND SATISFACTORY QUALITY.
12.4 We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) AI outputs will be accurate or complete; (c) any defects will be corrected; or (d) the Service is free of viruses or other harmful components.
12.5 Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
13.1 Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
13.2 Subject to Section 13.1:
13.3 The limitations in this Section 13 apply even if we have been advised of the possibility of such damages and even if any limited remedy fails its essential purpose.
13.4 You acknowledge that the Fees reflect the allocation of risk in these Terms, including the limitations of liability.
14.1 You agree to indemnify, defend, and hold harmless Brizop Ltd, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to:
15.1 These Terms commence on the date you create an Account or first access the Service, and continue until terminated in accordance with this Section.
15.2 Termination by You: You may terminate your Account and these Terms at any time through your Account settings or by contacting us. Termination takes effect at the end of the current billing period.
15.3 Termination by Us: We may terminate or suspend your access immediately if:
15.4 Effect of Termination: Upon termination: (a) your right to use the Service ceases immediately; (b) we will provide a 30-day window to export your Customer Data; (c) after 90 days, your Customer Data will be permanently deleted unless we are required to retain it by law; (d) accrued rights and obligations survive termination.
16.1 We provide email-based support during UK Business Hours (9:00–17:30, Monday to Friday, excluding public holidays).
16.2 We target initial response times of: (a) Critical issues (Service unavailable): 4 hours; (b) High issues (major feature affected): 8 hours; (c) Normal issues: 24 hours; (d) Low issues: 48 hours.
16.3 No Service Level Agreement (SLA): These targets are provided as a good-faith commitment and do not constitute a contractual SLA. If you require a formal SLA with uptime guarantees and service credits, please contact us to discuss an enterprise agreement.
16.4 We reserve the right to schedule maintenance windows. We will provide reasonable advance notice of planned maintenance.
17.1 The Service may integrate with third-party platforms and services (e.g., accounting software, delivery partners, payment processors).
17.2 We do not control, endorse, or assume responsibility for any third-party services. Your use of third-party services is governed by their terms and policies.
17.3 We are not liable for any disruption, data loss, or damage caused by third-party integrations.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms (except for payment obligations) if such delay or failure is caused by a Force Majeure Event. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as reasonably possible.
19.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
19.2 The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or relating to these Terms.
19.3 Nothing in this Section prevents either party from seeking injunctive or other urgent equitable relief in any court of competent jurisdiction.
20.1 If a dispute arises, the parties will first attempt to resolve it through informal negotiation. Either party may request a meeting, which shall take place within 14 days.
20.2 If the dispute is not resolved within 30 days of the initial meeting, the parties may agree to refer the dispute to mediation (through the Centre for Effective Dispute Resolution or equivalent).
20.3 Nothing in this Section prevents either party from seeking urgent injunctive relief from a court.
21.1 These Terms (together with the Privacy Policy, Cookie Policy, and DPA) constitute the entire agreement between the parties concerning the Service.
21.2 All prior agreements, understandings, representations, and communications (whether written or oral) relating to the Service are superseded.
21.3 No variation of these Terms is effective unless agreed in writing by both parties.
22.1 No failure or delay by either party in exercising any right under these Terms constitutes a waiver of that right.
22.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the parties' original intent.
23.1 Notices under these Terms must be in writing and sent to the address set out in the Account information (or the registered office set out in Section 1).
23.2 Notices sent by email are deemed received on the same Business Day if sent before 17:00, otherwise on the next Business Day.
For questions, notices, or legal correspondence:
Email: legal@brizop.com
Phone: +44 7380 936147
Post: [Full postal address for legal notices, Kent, United Kingdom]
Support: hello@brizop.com